Refund Policy

We want you to feel the price was fair. This policy explains when we refund a purchase and how to ask. It is part of our Terms of Service. The Free Snapshot costs nothing, so it has no refund.

Automated Report and Automated Report + Re-scan

These are one-time purchases ($249 and $399). You can get a full refund if you ask within 14 days of purchase. You do not need to give a reason.

After 14 days, we still refund a report that has a material error we cannot fix. That means one of these:

• We scanned the wrong website through our mistake.
• Your results are missing or unreadable.

If the error is one we can fix, we send you a corrected version instead. If you used the re-scan, the 14-day window still applies. For any other concern, email us. We look at every request and will try to find a fair answer.

Monitoring, monthly

• You can cancel at any time. Cancelling stops future charges.
• You keep access until the end of the month you have already paid for.
• If you ask within 14 days of your first monthly payment, we refund that payment in full.
• After that, we do not refund partial months.

Monitoring, yearly

• If you ask within 14 days of a yearly charge, we refund that payment in full. This covers your first year and every renewal.
• After 14 days, we do not give a partial refund for the rest of the year.
• You can cancel at any time to stop the next renewal.
• You keep access until the end of the year you have already paid for.

To cancel either plan, use the subscription link in your Paddle receipt email, or email [email protected].

Who processes refunds

Our order process is conducted by our online reseller Paddle.com. Paddle is the merchant of record for all our orders and processes all refunds to your original payment method. You can contact us or Paddle (paddle.net). Your bank or card issuer decides how long a refund takes to appear on your statement.

How to ask for a refund

Email [email protected] with the email address you used at checkout and your order number from the Paddle receipt. Tell us briefly what went wrong. We will confirm by email once the refund is approved.

Your legal rights

This policy does not limit any rights you have under the law where you live. If those rights give you more than this policy does, they apply.

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